REFUND POLICY


Our policy lasts 10 days. If 10 days have gone by since your purchase/receive date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted (if applicable) please email to inquire.
Any item in its original condition, is damaged or missing parts for reasons due to our error
Any item that is returned less than 10 days after delivery
Refunds (applicable) please email info@naturalology to inquire. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days based on your bank or card holder company. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@naturalology.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Info@naturalology.net 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email info@naturalology.net for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTICE:
No Refunds will be given for deliverable items, Please make sure your mailing information is correct when ordering, Packages returned due to invalid address will not receive a refund. See Shipping Policy
Due to natural ingredients, our products may soften during transport and exhibit a runny consistency. This does not alter the integrity of our product. If this occurs, simply place the product(s) in a cool, dry place (refrigeration up to an hour is ok) until the mixture solidifies; mixture will remain malleable.